Do you mean you don't have the power to help or that you won't?"More "we fulfilled. I reply, "I understand that-my purchasing a Pen when a cartridge was displayed in the photo was an honest mistake too. "It was an honest mistake on our web designer's part," finally blurts out the manager when I remind her that what they had done is illegal. She greets me with a "Yeah so, your order says pen and we filled the order with a pen so there's nothing we can do."When I held up my phone with the product page open and everyone (A few employees were now observing this conversation) could clearly see that it was a cartridge in the product photo and not a pen, there was this long silence.Then, It became clear to me that the manager knew about this issue. So, reluctantly, I masked and latex gloves up and went inside.The persnickety manager, when she approaches from behind the glass, does not even greet me with a hello. I wanted The cartridge, as was as pictured in the product photo.The bud tender looks at the receipt and tells me that on the receipt it says Pen and they filled the order with a Pen, and that I would have to talk to his manager. Not the same product at all.I held up the product and I said this is not what I wanted. I opened the envelope to discover that what was inside was not at all the same product that I ordered. I ordered a cartridge online for curbside pick up.When my bud tender gave me the envelope, I asked him to wait while I checked the order.
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